FAQs

General

How can i check my order status?

To check your order status, please create an account on our website by following this link:

You can also access your Zooma Account here:

Simply log into your Zooma account and you will be able to see the status of your order. You will also have access to all past orders placed under the email address provided. Unfulfilled means our team is still processing your order.

As soon as the order is shipped out, you will receive the tracking information via email. If you order has not been shipped yet and it is delayed, please send us an email at support@zooma.my or use the contact form here:

https://zooma.my/pages/contactus

How to place an order?

You can order online at www.zooma.my by adding the items you wish to your cart and proceeding to the checkout. Fill out the shipping information and proceed to the next page to check the delivery options and shipping fees we offer based in your country. On this same page, you can add a discount code if you have one. Then, continue to payment. After completing the payment, you will receive an order confirmation email and you can also create and access your Zooma Account to check the order status at anytime here: https://zooma.my/user/center

How should I clean my glasses?

- Use the original cleaning cloth in order to clean fingerprints, dust, and other imperfections.

- If additional cleaning is required, use a PH-neutral soap with lukewarm water. Avoid alcohol and solvents.

- Avoid the use of abrasive products and unclean clothes, as these can alter the characteristics of the lenses.

- Remember to keep your glasses in their case, in a dry place with a temperature between -20°C and 40°C.

Which are the available payment methods?

You can pay in any currency with a credit/debit card, we also accept payments through Apple Pay, Grap Pay, Google Pay and Atome. We do not accept cash on delivery neither insurances. If you need help placing your order, please contact us at main.zoomamy@gmail.com and we will sort this out for you.

SHIPPING & RETURNS

How much is the shipping cost?

West Malaysia - RM7
East Malaysia - RM14

When placing the order and filling up your address of delivery, shipping costs will be automatically added to your order. Remember that orders higher than RM100 (after applying discounts) have free shipping.

For orders outside the Malaysia, custom duties or taxes might apply. Please check with your local postal office to get further information.

How do you ship your orders?

We are shipping all the goods from our warehouse in Kuala Lumpur - Malaysia (MY).

Once we ship your order, you will receive the tracking information via email. Please note that we only ship and deliver on business days.

I want to exchange or return my glasses, what is the returns policy?

In case there are any manufacturing defects, wrong items received, or any other issue which is not related to a regular return/exchange, please, send us a message using the Contact Form below and we will give you support accordingly:

https://zooma.my/pages/contactus

Other than that, we offer a simple 7 days Return Policy, if you wish to return an item, please follow the instructions in this link:

https://zooma.my/policies/refund-policy

All returns must be unused and in original condition. For damaged or missing items (such as boxes, cases, cloths and cords)

If the customer does not return the product and does not contact customer support for any clarifications or issues, the product will be determined as accepted.

How long does it take for returned to be processed?

It can take up to 2 days to process from the date we receive the parcel in our warehouse and it passes through the inventory control.